Covers content focused experiences and smarter personalisation. Also design supporting decision making.

At its core, exponential thinking is a discipline that recognises

Technology’s exponential growth rate, and that in order to leverage technology’s potential to make a positive impact on the lives, we must start visualising the future in not just five, ten or 20 years from now—but several generations and beyond.

Designing for an Exponential World will focus on:

– Understanding the basics of design and exponential technology

– Historical samples and case studies

– Frameworks, and exercises to set us upon the exponential path

Key takeaways

Attendees will be able to understand and create frameworks on how to prepare designs and innovation for the future. E.g. projects, businesses, teams, careers, etc.

When you’re working away on a product or application, it can sometimes be hard to see the forest through the trees. We get caught up in the details of the interface and forget about the end to end customer experience and the operations and systems that are needed to support it. In this workshop, you’ll learn how to use a Service Blueprint to help visualize the customer experience and map out the touchpoints, staff, and systems that are needed to bring your product to life.

It’s 2018, robots haven’t taken my job.. phew! my mirror is still dumb, drones are not delivering my packages and the taxi I took had a really chatty human driver. This talk is all about the gaps to make the future happen and how with good UX design, sensors and Artificial Intelligence can make nearly invisible experiences that people don’t even realise become day to day habits.

How do you MVP an automated conversation? These are some of the questions I will attempt to answer in this talk. Real world stories and examples from designing automated conversations for a global audience. How we learned from our designs once things went live, how we iterated and tested new ideas.
Honest mistakes we made.
How our customer support team advised us and helped us balance human and automated support.
Each story will have a clear, practical takeaway that should help teams design automated conversations in a better, people centered way.

Master the art and science of discovering user behaviors and uncovering insights. How do we uncover deeper-level insights and clearly convey them to help bring organisations closer to consumers and improve consumer experience?

Through this UX Research Panel Discussion – Hear qualitative research professionals in the region discuss their methods and experience. Expand your knowledge in analyzing unstructured data and identifying different methods and techniques for eliciting rich learning that helps you improve user experience.

We speak 16,000 words per day on average. We also want our technologies to be able to understand our speech. Using conversation and voice to interact with our daily tools will transform the way we live. We use voice as a user interaction interface, because it is useful when hands/vision are occupied, it provides faster results, it is easier than type on certain devices, it is fun/cool and it avoids confusing menu options.  UX design will follow the wave and conversational UI will be another form factor and medium.

Conversational interfaces are one of the top 3 trends in 2017 according to the Gartner. We will witness more examples of voice-operated conversation agents in different areas in the future.  We will see driverless cars as an application area of a conversational UI that the user can interact with.

In this talk, we will closely discuss the emerging trends of conversational UI design, especially for driverless cars. We will explore the design and research ideas for the communication between a robot car and its passengers.  Moreover, this talk will show a roadmap for UX designers and UX researcher in creating, implementing and researching the conversational UIs.

But it’s not entirely your fault. There are lots of reasons why human beings are terrible listeners including learned behaviours, mental limitations and emotional biases. As we move into a noisier and noisier future, learning to listen might just save us all. In this session, we’ll explore the different reasons why we’re such bad listeners and what we can do about it in order to improve one of our critical soft skills – listening.

There was a time not long ago when usually there was only one person who constituted the entire user experience team. Within the last decade or so, tech companies began moving away from this one-person UX team approach to innovation in favor of specialized design functions such as UX designers, UI designers, UX researchers, UX engineers, Design Operation, Research operation, etc. In this session we will explore the key elements in creating and leading a highly-effective user experience team. We will learn the hot topics currently facing UX leaders, including diversity, scaling a team, career path, org structure, and design process.